Further updated: Technical or testing?

7 05 2017

Several readers alerted us to the problems at 3BB on Saturday. Thaitech reported that subscribers “report problems when trying to access Google services such as Gmail, Google News and YouTube.” The impact was nationwide and for about 14 hours.

The Bangkok Post reported with the headline: “Ministry denies blocking attempt in 3BB meltdown.” This was because many users assumed that the military junta was again meddling, driven by its latest push to expunge or block all content it considers to constitute lese majeste.

These hunches may be right. For one thing, there seems no news from Google on the outage. And, while a later Thaitech report was headlined”3BB back to normal after major technical issues on Saturday,” it had nothing on the “technical issues,” saying only, “It is unclear what caused the issue.” And, most assuredly, the “issued seemed to affect anyone trying to access the sites from a Thai IP address.” So 3BB users on VPNs could access the services.

You get the picture.

Anyway, let’s have the official excuses as displayed in the Post article.

Telecommunication authorities … [are] saying it was merely a technical problem.

Somsak Khaosuwan, deputy permanent secretary and spokesman of the Digital Economy and Society Ministry, on Sunday said the inaccessibility was not the government’s attempt to control political content on video-sharing website YouTube.

… 3BB did not provide any explanation to the problem and customers could not reach its support call centre….

The comedians at the Digital Economy and Society Ministry insisted “it had never violated people’s rights by cooperating with Google to screen inappropriate content.” They are liars, and that leads to further speculation that they are interfering, not least because the outage was for so long that it suggested the ministry’s cack-handedness.

The idea that there was a “technical problem” associated with “a maintenance service to improve access to the popular video service [YouTube]” would need to be confirmed by Google. We have to say that we have never heard of such a long outage for “maintenance” before, but we aren’t techies.

3BB’s chief operating officer Yodchai Asawathongchai reportedly said that the “inaccessibility started at 9am on Saturday because an overseas team of Google conducted a repair and maintenance task.” The ISP’s boss said it “was waiting for more detailed explanations from Google.”

So is everyone else.

*For those interested in VPNs, and proxies, where this is a useful site.

Update 1: https://pantip.com/topic/36426362/comment7 comments that there was maintenance. It says all ISPs were advised and all but 3BB rerouted. Help us out here techies. Does this explain how VPN users on 3BB could access the sites?

Update 2: We fixed the bit marked above with a *. We are dummies, confusing proxies and VPNs.


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